1. Cookies when using Online Services
Cookies are small text files which are transferred to your computer or other storage device. Cookies can identify your internet browser but not you. You can adjust your web browser to restrict, limit or deny cookies, but then parts of our websites may not functional correctly.You can learn more about how to manage your cookies by visiting www.aboutcookies.org.
Your consent is not required for us to send and utilise the necessary cookies (Session Cookies) that maintain the continuity of your browsing session while you move around the website(s), enable you to access secure areas, or allow you to save items to an online list or “basket”.
We will ask for your consent before sending your device any cookies that collect information about which of our webpages are most visited and what errors are experienced on those webpages, so that we can improve our website design and layout, and improve the effectiveness of our platforms and software applications.
We will ask for your consent before sending your device any cookies (Persistent Cookies) that enable our websites to recall the selections you made in order to provide a personalised experience in terms such as language and city or country location.
We will ask for your consent before sending your device any advertising cookies that enable the delivery of advertising content related to your browsing history.
You can find more details in the privacy policies of those third-party services, including information on how to restrict or deny these cookies or technologies.
2. To whom may we disclose your information?
Most Personal Data will remain with us, but we may share your Personal Data for the abovementioned purposes with affiliates, service providers (eg.payroll service providers, IT service providers, banks, credit card companies, data hosting providers), government authorities / law enforcement officials
3. Trans-border transfer of your Personal Data
Where information is transferred out of your country, including out of the European Economic Area(E.E.A.), it is transferred into New Zealand, which the E.U. Commission has determined is a country in which your data is adequately protected.
4. Security of Personal Data
We consider the confidentiality of Personal Data collected from you to be of utmost importance. To prevent unauthorised access, disclosure, interference or misuse, we have procedures and equipment to safeguard the security and confidentiality of your Personal Data. We ensure we are doing what is reasonably and technically feasible to protect your Personal Data, however, since no system is completely secure or error-free, we cannot guarantee that your Personal Data is totally protected, for example, from hackers or misuse.
You should exercise due care to safeguard any user names, passwords, identification numbers, or other special access features associated with your use of our websites or platforms or services.
5. Direct marketing to Customers
We do not provide Personal Data of concerned individuals of Customers to other entities or organisations for the purposes of direct marketing, without your consent. We may issue direct marketing communications subject to your express consent. By providing us with your consent, we may use that Personal Data to issue direct marketing communications that include promotions and information about our products and services. These communications may be sent in various forms, principally email or mail, but also by telephone, or SMS.
At any time you may opt-out of receiving our marketing communications by contacting us or by using any “unsubscribe” facility provided in the marketing communications you receive, and we will then take steps to remove your Personal Data from the direct marketing database from which your Personal Data was sourced.
6. Your Rights in Relation to their Personal Data
You can request information from us at any time as to whether and how we process your Personal Data and request that we give you access to your Personal Data or send you a copy of it.
If you believe that the Personal Data we hold about you is incorrect or incomplete, you can ask us to correct or complete it.
You may also have the right to object to the processing of your Personal Data and may ask us to restrict our use of your Personal Data and to delete it.
If we process your Personal Data based on your consent, you have the right to withdraw your consent at any time. You can withdraw your consent by emailing us or, in case of electronic direct marketing, by following the instructions in the communication. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent.
With regard to the Personal Data we process based on your consent or based on a contract, you may request a copy of this Personal Data from us in a structured, commonly used and machine-readable format.
With regard to these rights some restrictions apply. For example, we cannot delete Personal Data if we are obliged to store it by law or if we retain it based on a contract with you. In addition, information about and access to Personal Data may be denied if Personal Data about another person would be disclosed with the provision of the information or if it is not possible for us to disclose the concerned Personal Data for legal reasons.
If Personal Data is required by us to fulfil a legal or contractual obligation, providing this information is mandatory: If this information is not provided, we cannot perform the contract or fulfil our obligations. In all other cases, the provision of the requested Personal Data is voluntary.
You may always lodge a complaint with a privacy authority in the country or state in which you reside.
7. How Long We Retain Your Personal Data
In principle, we will keep Personal Data for as long as it is necessary for our relationship with you or otherwise allowed or required under applicable law. If we are processing a specific request you send us, we will generally keep the concerned Personal Data for as long as is necessary to process this request. Afterwards, we may retain Personal Data for an appropriate period to protect ourselves from legal claims, to administer our business, or to the extent permitted by applicable law, which may require us to hold the concerned Personal Data for specific periods. If we process Personal Data based on consent, we will delete this Personal Data upon withdrawal of the consent. Any deviating retention period will be specified when we collect the Personal Data (ie. when we ask for consent).
Once the purpose for which the Personal Data was initially collected is achieved and the retention period ended, we will delete or anonymize it in a secure manner without unreasonable delay.
If we cannot entirely delete Personal Data due to statutory retention obligations or billing and accounting obligations, the Personal Data will be blocked until the respective retention period expires or until the billing or accounting purpose has been fulfilled, meaning that the Personal Data is excluded from further use.
13. Data Controller and Contacting Us
We request that complaints about breaches of privacy be made in writing to assist our investigations. We will respond and try to resolve your complaint within a reasonable timeframe or within the timeframe required by the laws of your location. To contact us, please use the contact details on the contact us page.